Términos y condiciones

Condiciones de compra y garantía de cancelación

Términos y condiciones

1. Pre-booking service
The pre-reservation service is merely informative. Through this service, customers can check the availability of rooms in the hostel.

2. Online booking service
Through the online reservation service our clients can make the reservation of the rooms they want. By using this service, full acceptance of our clauses is assumed:

  1. By using the online booking service, the customer will receive a confirmation email. The card number is essential to guarantee the reservation of the rooms. Without it, the reservation is pending confirmation, and can be canceled at any time if necessary.

  2. The credit card number is requested only to guarantee the reservation. The hostel will not charge anything from that card number, and you can pay later at the hostel, in cash or with the credit card you want.

  3. If the data is complete, the reservation is confirmed. In case of no-show at the hostel on the scheduled day, the first night of the stay will be charged (VAT included).

3.Cancellation guarantee
Cancellation of the reservation will not incur costs, as long as it is done 48 hours before the arrival date. After this threshold, the amount corresponding to the first night will be charged as compensation expenses.