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Terms of purchase and cancellation insurance

1. Pre-booking service

The pre-reservation service is only for information. Through this service, customers can check the availability of rooms in the hostel.

2. Online booking service

Through online booking service our customers can reserve rooms. Using this service, implies acceptance of our terms.

A. Using the online booking service, the customer will receive an email confirmation of the room. The credit card number is essential for guarantee the reservation of the rooms. Without it, the reservation is not confirmed and can be canceled at any time if it is necessary.

B. The credit card number is requested only to guarantee the reservation. The hostel will not charge anything for that card and may pay later in the hostel, with cash or credit card what they want.

C. If the data is complete, the reservation is confirmed. In case of not go to the hostel on the scheduled day, the hostel will charged to the credit card the first night (including VAT).

3. Cancellation guarantee

If you make the cancellation of the reservation 48 hours prior to arrival, will not be charged  nothing to the credit card. After this term will be charged as compensation expense the amount of the first night.